Category Archives: Customer Service Tips

5 Ways to Delight Your Customers

Providing great service can make a huge difference in a small business.  For companies like Zappos, Nordstrom, and Southwest Airlines, customer service is a differentiator from their competitors.  Done right, good customer service can bring lots of referrals that lead … Continue reading

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What’s Your Hourly Worth?

Time is the most precious resource on the planet, but sometimes we don’t treat it that way.  In our businesses, it’s important to get everything done, but we can also get overwhelmed with all the little things that need to … Continue reading

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Nine Tips to Dazzle and Retain Your Top Customers

Nine Tips to Dazzle and Retain Your Top Customers Your top customers are your most important customers in your business, and it’s important that you hang onto them if at all possible.  It’s much more cost-effective in most business models … Continue reading

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What to Do When Calling the Help Line Doesn’t Help

Have you ever called a help line and at the end of the call had a bigger problem than before you called?  Unfortunately, it’s not uncommon.   Navigating the help line process can be a challenge for anyone’s patience.   Here are … Continue reading

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Avoid the Three Biggest Sales Mistakes and Close More Business

Every sales lead is precious.  It takes a lot to get people’s attention these days, and once a lead or prospect comes in your door, you’ve accomplished that hurdle, but now you have another one:  getting the business.  To ensure … Continue reading

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Five Fun Things to Add to Your Invoices

Five Fun Things to Add to Your Invoices When it comes to marketing, the company invoice might be the last thing you’d think about.  But think again:  it’s a great place to make every attempt to get paid faster and … Continue reading

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Five Favorite Freebies You Can Steal

  If you’re looking for ways to boost your productivity, technology is a great place to start. The good news is there are many free options available. Here are five favorites you might not know about.

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Seven Ways to Wow Your Clients

One of the main reasons clients leave is because they feel ignored.  The cost of ignoring clients is high; you have to do more marketing and replace those clients when they leave.  The antidote to this is easy:  just stay … Continue reading

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